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Return and Refund Policy

Refunds, Returns, and Exchanges

 

Damaged Artwork

In the event that your order arrives damaged or notice any serious damage to the outside of the package, please do not sign for the delivery and contact us as soon as possible at sales.abstractaura@gmail.com with your order number and a photo of the item's condition.

If you notice damage upon unpacking your edition from Abstract Aura Wall Art, contact us within 24 hours of receiving the artwork with digital images of the damage. If we find that the edition was damaged in transit, we will endeavor to replace the edition. In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork.

 

In order to be eligible for a refund, the item(s) must be returned in their original condition, unused, and with all the original packaging and tags intact. Once we receive the returned item(s) and verify their condition, we will process your refund within 15 business days upon we receive your returned item.

 

Please note that the cost of return shipping is the responsibility of the buyer. Please remember that we reserve the right to refuse returns or refunds if the item(s) do not meet the specified return conditions or if the return is initiated beyond the designated time frame.

 

For further questions or assistance, please don't hesitate to contact our customer support team at sales.abstractaura@gmail.com.

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